FAQs

How do I register?

You can register by clicking on the "Create an Account " link at the top right corner of the homepage. Click create a new account. You can also login through facebook. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on AlooAtta.com. is absolutely free.

Do I have to necessarily register to shop on AlooAtta.com?

No.You can surf and add products to the cart without registration but you need to provide address, e-mail and phone numbers at the time of checking out the cart, they will be prompted to do so if they are not logged in, Once you register, a confirmation with a password will be sent to your mobile phone number. Use this confirmation password to log and activate your account

What are the benefit of becoming registered member of AlooAtta.com?

Members are also given special access to promotion and rewards. Once you register, a confirmation with a password will be sent to your mobile phone number. Use this confirmation password to log and activate your account.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one AlooAtta.com account.

What is My Account?

My Account is the section you reach after you log in at AlooAtta.com. My Account allows you to track your active orders, saffron points, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. You can also change your password, while login in. In case of any further issues please contact our customer support team.

 What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on AlooAtta.com. This enables you to shop quickly and easily in future.

What are the modes of payment?

You can pay for your order on AlooAtta.com using the following modes of payment: Credit and debit cards (VISA / Mastercard / American Express) and Paypal

Is it safe to use my credit/ debit card on AlooAtta.com?

Yes it is absolutely safe to use your card on AlooAtta.com. We use third secured party Shopify to process payment. We do not store any information from your credit card. It means extra security for customers, thus making online shopping safer.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your credit card or mode of payments i.e. PayPal.

What are store credit or credit notes?

Credit notes reflect the amount of money which you have pending in your AlooAtta.com account to use against future purchases. This is calculated by refunding your order minus undelivered value. You will receive a gift card for this amount by e-mail.

Are there any other charges or taxes in addition to the price shown? Is GST and PST added to the invoice?

Yes. The taxes are not included in the price of products. There are additional taxes added by AlooAtta.com to your order.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery method and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code or discount code that you have.The amount will automatically be deducted from your invoice value.

 

How are the products packaged?

All products are pack by using environmental sensitive products. To ensure hygienic and careful handling of all products, they are pack into sealable air tight and ultra light safe pouches to keep the products dry and safe from water.

How much are the delivery charges?

Delivery is free for pick-up orders from our Surrey store. Charges of a flat fee applies to Greater Vancouver deliveries. Other rates apply as stated on checkouts.

How will the delivery be done?

We use Canada Post , FedEx and urban couriers.

How will I know who is delivering?

You will receive a sms or a e-mail from the couriers that your delivery is on the way or arriving soon. 

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” and go to the “Delivery Address” section to change your delivery address.

Is there time-frame for me to change my delivery info?

You cannot change the delivery address once an e-mail for an order has been sent to you. You may change your address for the next delivery.

What happens if I cannot accept delivery?

Contact Canada Post or the courier company directly to make alternative arrangement.

Do you deliver in my area?

We deliver across Canada and continental US.. 

Will someone inform me if my order delivery gets delayed?

In case of a logistic or supply chain delay, our customer support team will keep you updated about your delivery.

 I am a corporate/ business. Can I place orders with AlooAtta.com?

Yes, we do bulk supply of products at special prices to institutions such as non-profit organisation, schools, restaurants and corporates. Please contact as at contact@AlooAtta.com

 Do you do weekend delivery?

We do weekend delivery only in Greater Vancouver. It is done on Friday, Saturday, Sunday and Holidays.

What is the minimum order for weekend delivery?

There is no minimum order for delivery but we charge a nominal handling fee of C$10.00

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

When and how can I cancel an order?

You can cancel your order 7 business days before delivery. You cannot cancel an order after it has been manufactured, printed or shipped.

 How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 11 am to 6 pm. They can be reached at via email at  contact@AlooAtta.com

or Tel: 604 446 5195.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with AlooAtta.com using our facebook or twitter account.. Do write to us at contact@alooatta.com in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced by e-mailing us at contact@alooattaa.com

Do you have offline stores?

Yes. In BC Canada, we have a gallery at Payal Centre, 113 - 12885 80 Avenue , Surrey. Locations in Toronto,Ontario, New York and Los Angeles will be opening soon.

How & where I can give my feedback?

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at contact@AlooAtta.com and we will do our best to incorporate your suggestions into our system.

Contact Us

Mail

AlooAtta

Suite 2809, 1529 West Pender Street,

Vancouver, BC Canada V6G 3J3

Gallery

Payal Centre, 113 - 12885 80 Avenue , Surrey, BC Canada

E-mail

contact@AlooAtta.com

Phone

1 604 446 5195

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