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Delivery & Shipping
How much are the delivery charges?
Free delivery in Canada and USA. No limit!!
How will the delivery be done?
We use Feddex and UPS and urban couriers.
How long will the delivery take?
7 - 12 business day delivery is free. For priority delivery between 5 to 7 business days a flat fee of C$15 per delivery.
How do you pack the product?
We pack your products in an environmental packaging and resealable pouches. It is air-tight and water resistance.
How will I know who is delivering?
You will receive a sms or an e-mail from the carriers and Alooatta.com.
How will I know what time the delivery is actually being done?
We strive to deliver as soon as we receive the orders. You will receive an email from the couriers with a link for you to track your order.
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” and go to the “Delivery Address” section to change your delivery address.
Is there time-frame for me to change my delivery info?
You can change up to 7 business days before the delivery of your purchase. You cannot change the delivery address once an e-mail for an order has been sent to you. You may change your address for the next delivery.
What happens if I cannot accept delivery?
Contact the courier company directly to make alternative arrangement. Couriers generally will leave the package or a note at your doorstep/mailbox.
Do you deliver in my area?
We deliver across Canada and USA.
Will someone inform me if my order delivery gets delayed?
In case of a logistic or supply chain delay, our customer support team will keep you updated about your delivery.
I am a corporate/ business. Can I place orders with AlooAtta.com?
Yes, we do bulk supply of products at special prices to institutions such as non-profit organisation, schools, restaurants, weddings, religious gathering and corporates. Please contact as at info@AlooAtta.com.
100% SATISFACTION - OUR GUARANTEE!!!
We want you to be thrilled with your purchase. If something you receive isn’t up to par, it’s on us.
We will refund your purchase. Absolutely!
How do I contact you to return products?
Please e-mail us your order number, your name, contact information and day of order. We would appreciate the reason for the returns. It will help us to improve and better serve our customers. Please do not send the product back unless we ask for it. Our contact is firstname.lastname@example.org
How will I get my money back in case of a cancellation or return? What are the modes of refund?
We will refund the payments to your original credit card that was used to make the purchase or the mode of payment made. If you prefer we can issue you a Gift Card for the amount that is owing. The amount can be used as a store credit in your forthcoming purchases.
For more details go to Refund Policies.